Mission Statement:
At The Pool Pro, we aspire to provide superior swimming pool maintenance, service and repair without sacrificing our personal assurance to each client and their property.
Our Commitments:
- Servicing your swimming site, not just cleaning your pool, by monitoring the entire system on a weekly basis.
- Creatively keeping our costs down so that we remain affordable.
- Professionalism in all aspects of business and carrying ourselves with pride and dignity.
- There will always be an appreciation and respect for our vendors and competitors.
- We will provide superior training and education of our employees, as well as provide a supportive environment for them to thrive.
- We will never stop furthering our education as the pool and spa industry continues to change.
- We are committed to being the best swimming pool service in the greater Chico area.
Our Vision:
The Pool Pro, as a company, will continue to place our clients’ needs above all else. As we grow our client list we will maintain our personal assurance to each site. We will continue to build The Pool Pro as a small, family-run operation with the availability to support the families of our employees.
Professionalism:
At The Pool Pro we believe that there is a significant difference between simply cleaning a swimming pool and providing care for a site. By taking this philosophy to heart we permit ourselves to look past the job of merely servicing the swimming pool and allow ourselves to care for and sustain your family’s investment. By adhering to the lessons he learned as a child in The Boy Scouts, Reed requires that all technicians “leave the site cleaner than they find it”. We honor this practice by caring for each site with the following in mind:
- Customized care for each site, placing the clients’ needs first
- Courteous technicians
- Technicians arrive on-site wearing The Pool Pro logos so there is no confusion as to who is on your property
- Bi-Monthly newsletter to keep clients’ informed on recent swimming pool innovations as well as a friendly hello
- Full time office support to answer any of your questions
- For your convenience we offer a paperless billing option
- We accept Visa and Mastercard payments
- Office Manager carries a Certified Pool Operator Certificate offering the knowledge needed to care for your pool
- Pet friendly service technicians
- Dog treats available with permission from owner
- Technicians ensure gate closures for your pets’ safety